Free delivery to Mainland GB

Excl. Highlands & Islands - More Info >

Easy returns process

if you're ever not 100% happy


for complete peace of mind

Terms & Conditions

These terms and conditions apply to the use of this website and by accessing website and placing an order you agree to be the terms and conditions set out below.


When you select products you wish to purchase they will be added to your shopping cart. When you are ready to place your order your will be directed through the checkout process. To place your order press the “Place Order” button at the checkout, at this point you will be obliged to make your payment. You will be directed to the Paypal payment gateway.

If you have any problems relating to placing and order please contact us.


Once we receive your order we will send you an order confirmation email detailing the products you have ordered, this does not determine our acceptance of the contract. Once products are dispatched from Epic Play Ltd you will be notified by email and this will indicate the completion of a contract between you and us.

Prior to dispatch we may cancel your order as a result of one of the following:

The product you ordered is not in stock and will not be back in stock in the near future.  Whilst we try to avoid this and to ensure that our website reflects actual stock, there may be time where this is not possible.
The identification of a pricing or product description error.
A fraudulent transaction has been identified.

We will contact you via email if your order has been cancelled owing to one of the reasons above with a full explanation.


All prices are in pounds sterling and include VAT at the current rate. Product prices and delivery charges are liable to change at any time, however, changes will not affect orders where we have sent you an order  confirmation email.


We promise to match any price on selected products, with the price match logo. If you buy from us and find the product cheaper elsewhere in the UK, please contact us.


We will take all reasonable care to ensure that all details, descriptions and prices of products on the website are correct. Although we aim to keep the website as up to date as possible, the information including product Descriptions appearing on the website may not always reflect the position exactly at the moment you place an order.  We have included full and complete manufacturers size guikdes on all pages for your reference.


We aim to dispatch orders within 24 hours of receipt of payment when an order is placed during the working week. For orders placed after 4pm on Friday we will begin dispatching your order the following Monday. For information on our current delivery policy please see our delivery information page.


You should inspect the products upon receipt and check that everything is included. You will be deemed to have accepted the order unless you notify us upon receipt that there is a problem or you cancel your order in accordance with your cancellation right and / or you return the products in accordance with our returns policy and procedure. If you fail to take such action, we are not obligated to accept any rejection by you of the products at a later date. A full refund/exchange will be given on faulty Products or where an incorrect item(s) has been sent to you. Claims will only be settled after the faulty products have been returned with the nature of the fault clearly stated.

For information on our current returns policy please see our returns policy.


Gift Vouchers may be used to purchase goods online at The gift voucher must be redeemed in full at the time of purchase. No refunds can be given for any part of the unused voucher. Vouchers are valid for one year. No refunds will be given for expired vouchers. Gift vouchers may be used to purchase goods of a higher price than the amount on the gift voucher, but the difference must be paid by credit or debit card through Paypal. Epic Play Ltd can not accept liability for lost or stolen gift vouchers. Where goods purchased with a gift voucher are subsequently returned in accordance with our return policy and a refund is requested, monies owing will be refunded in the form of an e-voucher. Epic Play Ltd reserves the right to amend the terms and conditions of gift vouchers at any time.


We may at our discretion offer voucher codes and discount promotions. We reserve the right to withdraw any voucher code or discount promotion at any time. Vouchers may only be redeemed through the website and not through any other website or method of communication. To use your voucher you will be required to enter its unique code at the online checkout and use of such code will be deemed to confirm your agreement to these terms and conditions and any special conditions attached to the voucher. Any discounts attached to vouchers apply to the price of the products ordered only and not to delivery charges, which will be chargeable at normal rates. We reserve the right to exclude the use of voucher codes on specific products. We will not retrospectively apply voucher codes to orders which have been previously placed.

Limitation of Liability
No liability will be accepted for any injury loss or damage suffered as a result of the use of  the Epic Play Ltd website or any products supplied by Epic Play Ltd.

Events beyond our reasonable control
We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.

Governing law and jurisdiction
These conditions are governed by and construed in accordance with the laws of England and Wales. You agree, as we do, to submit to the non-exclusive jurisdiction of the English courts.

These terms and conditions were last updated: March 2015


We aim to process all refunds as quickly as possible. please allow up to 14 working days for refunds and replacements to be processed. All refunds will be made using the same payment method where goods are purchased in store and using the same card or PayPal account used at the time of placing the order for good purchased online.

The customers’ statutory rights are not affected.

Please note that the time taken to process a refund and/or release any pre-authorisation taken on your card may vary depending on your bank or credit card provider. In our experience, it can take up to 8 days. This processing time is completely outside of our control and any delay is not on the part of Epic Play Ltd.


When your goods are delivered, you will be asked to sign for them. When signing please remember you are accepting your order as received in good condition, unless you indicate otherwise. If the goods are damaged please accept the delivery and sign the delivery sheet / Hand Held Terminal as ‘damaged goods’.

This does not affect your statutory consumer rights.

We thank you for your valued custom and we trust that you are satisfied with the service we have provided. If you do have any issues with the product please do not hesitate to contact or 01252 411773

About Epic Play Ltd

Registered address:

1 Kings Court
Oxenden Road,
GU10 1AH

Company Number: 09089325


Ask us for help and advice about our products.

Thank You

Your message has been sent to us and we will get back to you as soon as we can!


We use cookies to personalise content and ads, to provide social media features and to analyse our traffic. We also share information about your use of our site with our social media, advertising and analytics partners who may combine it with other information that you’ve provided to them or that they’ve collected from your use of their services. You consent to our cookies if you continue to use our website.

Privacy Policy | Cookie Policy

  • Overview
  • Essential [23]
  • Analytics [8]
  • Advertising [5]
  • Personalise [1]
  • Other [0]

Cookies are small text files that can be used by websites to make a user's experience more efficient. The law states that we can store cookies on your device if they are strictly essential for the operation of this site. For all other types of cookies we need your permission. This site uses different types of cookies. Some cookies are placed by third party services that appear on our pages.

You can at any time change or withdraw your consent from the Cookie Declaration on our website. Learn more about who we are, how you can contact us and how we process personal data in our Privacy Policy. Please state your consent ID and date when you contact us regarding your consent.

Essential cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.

Cookie Provider Info
paypal-offers--view-count-credit,one-touchPayPalShows the User a paypal offer on first visit
wordpress_sec_%WordPressThese cookies help us keep you logged in to our site.
bcookies_acceptanceb:cookiesUsed to store your cookie preferences for this site
BMOD_COOKIE_CONSENTb:mod ThemeUsed to determine if the user has accepted the cookie consent. Provided by the b:mod theme
wordpress_test_cookieWordPressSet by WordPress to check if the cookies are enabled on the browser to provide appropriate user experience to the users
PHPSESSIDPHP SessionContains a session ID which is a mechanism for distinguishing different users visits when multiple users are visiting the website at the same time. It is essential for interactive use of the site.
bcookies_acceptance_updatedb:cookiesIndicates that the users cookie selection has been updated
woocommerce_items_in_cartWooCommerceRecords if there are any items in the shopping cart
wp_woocommerce_session_%WooCommerceThe cookie contains information identifying the customer and session expiration time. For guest shoppers this a randomly generated cryptographically strong ID.
woocommerce_cart_hashWooCommerceStores an encoded string representing the contents of the WooCommerce shopping cart
ywsl_wp_sessionYITH Social LoginUsed to store Social Login details once a user has logged in using a social media account.

Personalisation cookies enable a website to remember information that changes the way the website behaves or looks, like your preferred language or the region that you are in.

Cookie Provider Info
productsb:mod ThemeDetermines how many Products per page.

These cookies gather anonymous information such as how many people are using our site or which pages are popular to help us improve customer experience. Switching off these cookies will mean we can’t gather information to improve the experience.

Cookie Provider Info
_gaGoogle AnalyticsUsed to store a unique client identifier ID (randomly generated number) that is used to generate statistical data on how the visitor uses the website.
tk_aiJetpack/WooCommerceHelps to track users for analytics purposes
tk_tcJetpack/WooCommerceStore the user's usage history.
_gidGoogle AnalyticsUsed to store a unique client identifier ID (randomly generated number) that is used to generate statistical data on how the visitor uses the website.
tk_qsJetpack/WooCommerceHelps to track users for analytics purposes
__utmzGoogle AnalyticsStores the traffic source or campaign that explains how the user reached your site.
__utmaGoogle AnalyticsUsed to distinguish users and sessions.
_gat_gtag_%Google AnalyticsUsed to set and get tracking data

Advertising cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third party advertisers.

Cookie Provider Info
mailchimp_landing_siteMailchimpStore information for remarketing purposes
mailchimp_cart_current_emailMailchimpStore information for remarketing purposes.
mailchimp_user_emailMailchimpStore information for remarketing purposes
mailchimp_cart_previous_emailMailchimpStore information for remarketing purposes.
mailchimp_campaign_idMailchimpStores the ID used for the Mailchimp campaign

Unclassified cookies are cookies that we are in the process of classifying, together with the providers of individual cookies.

Cookie Provider Info
We are not using cookies of this type at the moment!