Free Delivery to Mainland GB, excluding highlands and islands, usually delivered in 2 / 3 working days from order.
Free Delivery to Mainland GB excluding highlands and islands, and £45 for the postcodes displayed at the bottom of this page. Delivery is currently only to the UK. We are here if you need our assistance with anything to do with the delivery or return of your goods. Simply email email@example.com.
Each product has a unique delivery time. However, delivery could take between 3- 5 working days. Next Day Delivery is available on lots of our products. Keep an eye out for it in the product’s ‘Delivery Upgrades’ section.
As you may know, there is currently a wave of strikes going on at the moment. We recommend ordering early to avoid disappointment as delays may be out of our control. This year, like many other companies in our industry, we are having to keep an eye on strike dates and alternative delivery options. Due to the backlog in deliveries and strikes, we are cutting off pre-Christmas deliveries on the 18th December at midnight. This is not a guaranteed delivery pre-Christmas but gives us the best chance to get the wonderful toys to you in time.
As we approach Christmas, we know that many of you like to buy early for Christmas so that you can make sure you have everything ready for the big day. The good news is that any purchases you make between now (1st Oct) and 25th December will be treated as purchases made on Christmas day. This means that we are extending the warranty, so you don’t need to worry!
To guarantee delivery in the UK by Christmas, orders must be received before midnight on 18th December. Whilst not guaranteed, orders will still be accepted after this date and every effort will be made to deliver prior to Christmas.
If you need to cancel an order you can do so by emailing us before the order is shipped/processed, email us at firstname.lastname@example.org.
If the goods have already been dispatched, you have the right to cancel your contract at any time up to 30 calendar days starting from the day after delivery. To return an item, please get in touch with email@example.com quoting your order number, full name and address, and we shall then reply to you with details of where and how to return the item. We require you to pay for the return delivery to us if you simply do not want the product anymore. We also require you to return the items in the original packaging. You have a duty of care whilst the goods are in your posession.
If the item is faulty then we will also cover the costs of returning the item from within the Mainland UK but we must arrange collection, the item must be in it’s original packaging (the collection is only available on standard-sized items and excludes oversized items or items that weigh over 30kg combined). Upon receipt of the item it will be checked prior to the refund to make sure that the item is faulty and it was not user error which could result in a reduction in the refund cost of the collection charge.
We are unable to cover return costs for items exported outside of the UK. If a faulty item is refused at the point of delivery then the item will be returned to our depot and a refund will be issued less the return postage costs that we have incurred. If a made-to-order item (such as a wooden playhouse or license plate) is cancelled then a deduction may have to be made for delivery charges.
The rights to return the goods to us will not apply when the product has been purchased for commercial use or if the items have been personalised. Batteries are exempt from any warranty and are not covered under any circumstances. Gift Certificates are excluded from our returns policy.
If any items are returned that were part of a multi buy promotion all items must be returned.
When your goods are delivered, you will be asked to sign for them. When signing please remember you are accepting your order as received in good condition unless you indicate otherwise. If the goods are damaged, please accept the delivery and sign the delivery sheet / Hand Held Terminal as ‘damaged goods’.
This does not affect your statutory consumer rights.
We thank you for your valued custom and trust that you are satisfied with our service. If you have any issues with the product, please do not hesitate to contact firstname.lastname@example.org or 01252 411773.