Last updated: September 2026
Welcome to Epic Play! We want buying from us to be as straightforward and enjoyable as possible. These Terms of Sale explain how our website works, how we supply our products and services, and what you can expect from us — as well as what we need from you.
By placing an order with us, you agree to these Terms of Sale. Please take a few minutes to read them before placing your order.
1.1 What these terms cover
These are the terms on which Epic Play Ltd supplies products and, where offered, installation services to you.
1.2 Why you should read them
Please read these terms carefully before submitting your order. They explain:
If you believe there is an error in these terms or something is unclear, please contact us before placing your order.
2.1 Who we are
We are Epic Play Ltd, a company registered in England and Wales.
Company registration number: 9089325
VAT number: GB199700664
2.2 How to contact us
You can contact us by email at:sales@epicplay.co.uk
2.3 How we may contact you
If we need to contact you about your order, we will normally do so by email or by writing to the postal address you provided when placing your order.
2.4 “Writing” includes email
Whenever we use the words “writing” or “written” in these terms, this includes email.
3.1 How we accept your order
When you place an order through our website, you are making an offer to buy the products from us.
Our acceptance of your order will take place when we send you an email confirming that we have accepted your order. At that point, a contract will come into existence between you and Epic Play Ltd.
Your order confirmation will normally include your order number and details of the products you have purchased.
3.2 If we cannot accept your order
Sometimes we may be unable to accept an order. This could happen because:
If we cannot accept your order, we will let you know as soon as reasonably possible and will not charge you for the product. If you have already paid, we will refund you.
3.3 Your order number
We will give your order an order number when we accept it.
Please keep this number safe, as it helps us quickly locate your order if you need to contact us.
3.4 Where we deliver
Our website will show the areas to which we currently deliver.
Delivery availability, delivery charges and any postcode restrictions will be displayed during the ordering process where applicable.
If we are unable to deliver to your address after you have placed an order, we will contact you and, where appropriate, refund any payment you have made.
4.1 Products may vary slightly from their pictures
The photographs and images on our website are for illustrative purposes.
We make every reasonable effort to display product colours accurately, but colours may appear differently depending on your device or screen settings.
Your product may therefore vary slightly in appearance from the images shown on our website.
4.2 Products described as “universal”
Where a product is described as “universal”, this means that it is designed to be compatible with a wide range of makes and models.
However, “universal” does not necessarily mean that a product will be compatible with every make, model or configuration.
If you are unsure whether a product is suitable for your particular vehicle, equipment or intended use, please contact us before ordering.
4.3 Product packaging may vary
Product packaging may vary from the images shown on our website. This does not affect the quality or functionality of the product.
4.4 Garden play equipment and preparation
Some of our products, including trampolines, swing sets and other garden play equipment, may require preparation of the installation area before delivery.
We strongly recommend that you do not carry out any groundworks or other preparation until you have received your product and checked the manufacturer’s instructions.
Our range includes products from different manufacturers, and installation requirements can vary significantly between products.
Manufacturer instructions take priority over general information shown on our website.
Product specifications and instructions may also change from time to time as manufacturers update their products.
Epic Play Ltd cannot be responsible for costs incurred for groundworks or other preparation carried out before you have received the product and confirmed its installation requirements.
4.5 Ride-on toys and road use
Our ride-on toys and similar products are supplied as toys and are not intended or approved for use on public roads or public highways.
This may include products such as ride-on cars, jeeps, battery-powered bikes, mini quads and similar products.
It is your responsibility to ensure that any product is used safely, appropriately and in accordance with applicable laws and the manufacturer’s instructions.
If you are unsure where a product can legally be used, you should seek appropriate advice before using it.
4.6 Product warranties
Some of our products are supplied with a manufacturer’s warranty or other warranty protection.
Where applicable, warranty information will be provided with the product or made available on our website.
A manufacturer’s warranty is in addition to, and does not replace, your statutory consumer rights.
5.1 Changing your order
If you wish to make a change to a product you have ordered, please contact us as soon as possible.
We will let you know whether the requested change is possible.
If the change is possible, we will explain any changes to:
We will ask you to confirm that you wish to proceed with the change.
If we cannot make the requested change, or the consequences of the change are unacceptable to you, you may have the right to cancel your order as explained in these terms.
6.1 Minor changes to products
We may make reasonable changes to products where necessary:
We will not make changes that materially reduce the functionality or quality of the product you have ordered without informing you where the law requires us to do so.
7.1 Delivery costs
Delivery charges will be displayed on our website and/or during the checkout process before you complete your order.
7.2 When we will provide the products
During the order process, we will provide an estimated delivery timeframe.
Unless otherwise stated, our standard delivery timeframe is normally 1-3 days
We will always try our best to get your order to you as quickly as possible.
Expedited delivery may be available for certain products or postcodes. If available, the relevant options and costs will be displayed during checkout.
Our website may contain additional delivery information and postcode restrictions.
7.3 Delays outside our control
Sometimes things happen that are outside our reasonable control.
These may include, for example:
If an event outside our control causes a delay, we will contact you as soon as reasonably possible and take reasonable steps to minimise the impact.
We will not be responsible for delays caused by circumstances outside our reasonable control.
If a substantial delay is likely, you may have the right to cancel your contract and receive a refund for products you have paid for but have not received.
7.4 If you are not available when your product is delivered
We will normally provide delivery information and/or tracking details by email where these are available.
If you are not available when delivery is attempted, the courier may leave the product in a safe place, leave a delivery notification or rearrange delivery, depending on the circumstances.
If delivery cannot be completed, we may need to rearrange delivery with you.
7.5 If you do not rearrange delivery
If a delivery cannot be completed and you do not rearrange delivery or collect the goods where this option is available, we may contact you to arrange further instructions.
Where appropriate, we may charge reasonable storage or additional delivery costs that arise as a result of a failed delivery, provided that these costs are permitted by law and have not been caused by our own error.
If, despite our reasonable efforts, we are unable to contact you or arrange delivery or collection, we may end the contract in accordance with these terms.
7.6 When you become responsible for the goods
You become responsible for the goods when they are delivered to you or to a person nominated by you to receive them.
7.7 When you own the goods
You own the goods once we have received payment in full.
7.8 Information we need from you
We may need certain information from you to fulfil your order, such as:
We will request any information we reasonably need during the ordering process.
If you do not provide information we reasonably require, or provide incomplete or incorrect information, this may delay delivery or prevent us from fulfilling your order.
Where appropriate, we may charge reasonable additional costs caused by incorrect or incomplete information supplied by you.
8.1 You can end your contract with us in certain circumstances
Your rights to end your contract depend on what you have purchased, the reason for cancellation and when you decide to cancel.
You may have the right to:
Nothing in these terms affects your statutory consumer rights.
8.2 Ending the contract because of something we have done
You may be entitled to end the contract immediately and receive a refund where, for example:
8.3 Your right to change your mind
For most products purchased online, you have a legal right to change your mind under the Consumer Contracts Regulations 2013.
Generally, you have 14 days from receiving the goods to tell us that you wish to cancel.
You then normally have a further 14 days to return the goods.
Some products and services may be excluded from the statutory cancellation right or may be subject to specific rules. Where this applies, we will provide the relevant information before you place your order.
8.4 How long do I have to change my mind?
If your order is delivered in one delivery, you normally have 14 days from the day after you receive the goods to tell us that you wish to cancel.
If your order is delivered in multiple parts, the cancellation period normally begins when you receive the final part of the order.
8.5 Ending the contract before completion where we are not at fault
In circumstances where you do not have a statutory right to cancel but wish to end a contract before it has been completed, we may agree to do so.
Where we agree, we may deduct reasonable costs or losses we incur as a direct result of your cancellation, where permitted by law.
9.1 Tell us that you want to cancel
To cancel your contract, please email: sales@epicplay.co.uk
Please include:
You do not have to use specific wording, provided that your communication clearly tells us that you wish to cancel.
9.2 Returning products
If you cancel your contract after products have been dispatched or delivered, you may need to return the goods to us.
Please contact us at sales@epicplay.co.uk before returning an item so that we can provide the correct return instructions.
Where goods are too large or unsuitable for normal posting, we may arrange collection.
If you are exercising your statutory right to change your mind, you must normally send the goods back within 14 days of telling us that you wish to cancel.
9.3 Who pays the cost of returning goods?
We will pay the reasonable cost of returning goods where:
In other circumstances, including where you are simply changing your mind, you will normally be responsible for the direct cost of returning the goods.
Where goods are large or unsuitable for standard return, the direct cost of collection may vary depending on the size, weight and location of the goods. We will tell you the applicable cost where required before collection.
9.4 Looking after goods while they are with you
If you cancel because you have changed your mind, you are responsible for taking reasonable care of the goods while they are in your possession.
You may handle the goods to the extent necessary to establish their nature, characteristics and functionality, in much the same way that you would be able to examine them in a shop.
We may make a deduction from your refund if the value of the goods has been reduced by handling beyond what is reasonably necessary.
9.5 How we will refund you
Where you are entitled to a refund, we will refund the amount due using the original payment method unless we agree otherwise.
Where required by law, this will include the cost of standard delivery.
If you selected a more expensive delivery service, we are generally only required to refund the cost of the least expensive standard delivery option we offered.
9.6 When your refund will be made
Where you exercise your statutory right to cancel, we will normally refund you within 14 days of receiving the returned goods or, where applicable, receiving evidence that you have returned them.
Where we are collecting the goods, the refund will normally be made within 14 days of receiving the goods back.
Other refunds will be made as soon as reasonably possible and within any period required by law.
10.1 We may end the contract if you break it
We may end the contract by writing to you if:
10.2 You may have to compensate us
If we end the contract because you have broken it, we will refund any money you have paid in advance for products we have not provided.
However, we may deduct reasonable costs or losses that arise directly from your breach, where permitted by law.
11.1 Your legal rights
We are under a legal duty to supply products that are of satisfactory quality, fit for purpose, as described and otherwise meet the requirements of applicable consumer law.
Nothing in these terms limits or removes your statutory rights.
If your product is faulty, damaged, incorrectly supplied or does not conform to the contract, please contact us at: sales@epicplay.co.uk
We will work with you to resolve the issue in accordance with your legal rights.
11.2 Repairs, replacements and refunds
Depending on the circumstances and your legal rights, you may be entitled to:
Your rights will depend on the nature of the problem, how long you have had the product and the remedies available under applicable law.
The Consumer Rights Act 2015 provides statutory remedies for goods that do not conform to the contract.
12.1 Where to find the price
The price of each product will be the price displayed on the relevant product and checkout pages when you place your order.
Unless stated otherwise, prices include VAT where applicable.
Delivery charges and any other applicable charges will be displayed before you complete your order.
12.2 Changes in VAT
If the applicable rate of VAT changes between the date you place your order and the date we supply the product, we may adjust the VAT element of the price accordingly, unless you have already paid for the product in full and the law prevents us from doing so.
12.3 What happens if we have made a pricing error?
We take care to ensure that prices displayed on our website are accurate.
However, occasionally an obvious pricing error may occur.
If we identify an error before accepting your order, we will contact you and ask whether you wish to continue at the correct price.
If we have already accepted your order and the pricing error is obvious and could reasonably have been recognised as an error, we may end the contract, refund any payment you have made and, where appropriate, request the return of any goods supplied.
12.4 Payment
We accept the payment methods displayed at checkout.
You must pay for your products before we dispatch them unless we have agreed otherwise with you.
Payment may be processed or authorised when you place your order, depending on the payment method used.
12.5 Late payment
Where a payment is due from you and you do not pay it on time, we may charge interest on the overdue amount at a rate of 4% per year above the Bank of England base rate, where permitted by law.
Interest will accrue from the due date until payment is made.
12.6 If you believe a payment or invoice is incorrect
If you believe an invoice or payment request is incorrect, please contact us promptly at: sales@epicplay.co.uk
We will investigate the matter and work with you to resolve any genuine error.
12.7 Returning rejected products
If you exercise your legal right to reject faulty or non-conforming goods, we will provide appropriate return instructions.
Where we are legally responsible for the return costs, we will pay the reasonable cost of returning or collecting the goods.
Please contact sales@epicplay.co.uk before arranging a return so that we can provide the correct instructions.
13.1 We are responsible for foreseeable loss and damage
If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking the contract or failing to use reasonable care and skill.
We are not responsible for loss or damage that could not reasonably have been anticipated when the contract was made.
13.2 We do not exclude liability where it would be unlawful
Nothing in these terms excludes or limits our liability where doing so would be unlawful.
This includes liability for:
13.3 We are not liable for business losses
Unless we expressly agree otherwise, we supply our products for domestic and private use.
If you use our products for commercial, business or resale purposes, we will not be responsible for losses such as loss of profit, loss of business, business interruption or loss of business opportunity, to the extent permitted by law.
14.1 Your personal information
We will use your personal information in accordance with our Privacy Policy.
Our Privacy Policy explains how we collect, use, store and protect your personal information.
If you have any questions about how we use your information, please contact: sales@epicplay.co.uk
15.1 We may transfer this agreement
We may transfer our rights and obligations under these terms to another organisation, for example as part of a business sale or restructuring.
If we do this, we will ensure that the transfer does not adversely affect your legal rights.
15.2 You cannot transfer your contract without our agreement
You may only transfer your rights or obligations under these terms to another person if we agree to this in writing.
However, you may transfer the benefit of any guarantee where applicable, subject to its terms.
15.3 Nobody else has rights under this contract
This contract is between you and Epic Play Ltd.
No other person has any right to enforce any of its terms, except where applicable law provides otherwise.
15.4 If part of these terms is unlawful
If a court or other relevant authority decides that any part of these terms is unlawful or unenforceable, the remaining provisions will continue in full force and effect.
15.5 If we delay enforcing our rights
If we do not immediately insist that you do something required under these terms, or if we delay taking action in relation to a breach of these terms, that does not mean that we have given up our rights.
We may still enforce our rights at a later date.
15.6 Which laws apply?
These terms are governed by the law of England and Wales.
If you are a consumer living in Scotland or Northern Ireland, you may also have the right to bring proceedings in the courts of Scotland or Northern Ireland respectively, where applicable.
Nothing in these terms affects any mandatory consumer protection rights that apply to you under the law of the country in which you live.
We want Epic Play to be a place where customers can shop with confidence.
We aim to provide clear product information, fair terms and helpful customer service. If something goes wrong, please contact us and give us the opportunity to put it right.
We may not always get everything perfect — we’re human, after all — but we’ll always aim to deal with you fairly, honestly and reasonably.
Epic Play Ltd
Email: sales@epicplay.co.uk
